Refund Policy

We want you scoring happily at the oche. This policy explains when we refund a purchase. It sits alongside — and never replaces — your rights under the Australian Consumer Law.

Your consumer guarantee rights

Our digital products come with guarantees that cannot be excluded under the Australian Consumer Law. If the app has a major problem — for example it does not work as we described, or a paid game will not unlock and we cannot fix it — you can choose a refund or a repair of the service. For a minor problem we will fix it within a reasonable time; if we cannot, you can then ask for a refund. Change of mind alone is not covered by the consumer guarantees, but see our goodwill window below.

One-off purchases (retired full access unlock, Player, Club Pass)

• 14-day goodwill refund: ask within 14 days of purchase and we will refund in full, even for change of mind. Access to the unlocked features is removed.
• Duplicate or accidental purchases are refunded in full at any time.
• After 14 days, refunds are assessed against the consumer guarantees above.

Full access (A$2.99 a fortnight)

• Cancel at any time. Cancelling stops future billing and you keep access until the end of the fortnight you have paid for.
• We do not usually refund part-fortnights, because you keep full access for the rest of the fortnight.
• If you were charged after cancelling, or charged twice, we refund that payment in full.
• Ask within 14 days of a payment and we will also refund it in full as a goodwill gesture — access ends straight away.

Venue Pass (billed monthly per board)

• Cancel at any time. Cancelling stops future billing and your boards stay active until the end of the period you have paid for.
• We do not usually refund part-months, because your venue keeps full access for the rest of the period.
• If you were charged after cancelling, or charged twice, we refund that payment in full.
• If a serious fault stopped your boards working for a significant part of a billing period, tell us and we will refund or credit that period.

Players pay A$2.99 a fortnight for full access — cancel any time and you keep access until the end of the fortnight you've paid for.

Failed payments

If a payment fails, our payment provider retries it and you will see a retry prompt in the app. Clubhouse features pause during that grace period and resume as soon as the payment clears. No refund is needed for a payment that never succeeded.

How to request a refund

Our orders are processed by our reseller Paddle.com, which is the Merchant of Record and handles refunds. Request a refund at paddle.net using the email address on your receipt, or email support@moodysdeadlydarts.com with the email address on your account, what you bought and roughly when, and what went wrong. We acknowledge requests within 5 business days. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank. Paddle ’s own refund policy also applies.

Refund FAQ

Where does the refund go?

Paddle sends refunds back to the original payment method you used at checkout — the same card, PayPal account or bank account that was charged. We cannot send a refund to a different account. The refund will appear on your statement from Paddle or paddle.net, usually within 5–10 business days, depending on your bank or payment provider.

Can I get a refund to a different card or account?

No. For security and anti-fraud reasons, Paddle can only return money to the original payment method. If that card or account is closed, contact your bank or PayPal — they usually still route the refund to your new account.

Will my access stay active after a refund?

No. When a one-off purchase is refunded, the Player or Clubhouse unlock is removed. For the fortnightly full access plan or Clubhouse, cancelling stops future billing and you keep access until the end of the period you already paid for.

How long does a refund take?

We acknowledge refund requests within 5 business days. Once approved, Paddle processes the refund immediately, but it can take 5–10 business days to show on your statement.

Purchases made through an app store

If you bought through the Google Play Store, that purchase is handled by Google’s billing system and their refund process applies. Contact us anyway if you need a hand and we will point you the right way.

Complaints

If you are unhappy with a refund decision, reply to us and we will review it. You can also contact your local consumer affairs office or the ACCC at accc.gov.au.